Full-time
Hibrit
A World Full of Goodness, Success, and Innovation awaits you at Otokoç Otomotiv. If you want to be included in a World Full of Future, let's meet!
Otokoç Otomotiv, which was established in 1928 as the first investment of the Koç Group in the automotive sector and started the history of automotive in Turkey, today; Otokoç, Avis, Avis Filo, Avis Filo Maestro, Budget, Otokoç Insurance, Otokoç Used Car, otokocihale.com, is Turkey's largest automotive retailing, car rental and car sharing company serving with Otokoç Parts and Lastick brands.
Under the roof of Otokoç, new vehicle sales, service, and spare parts services, wholesale spare parts sales, insurance and financing, accessory sales, used car vehicle sales, and vehicle protection systems under the Ford, Ford Trucks, Volvo, Fiat, Alfa Romeo, Jeep, and Maserati brands, in short offers all automotive solutions to the customers under one roof.
In car rental, short-term rental with Avis and Budget brands; Operational leasing with Avis Filo, also known as fleet leasing; Fleet management with the Avis Filo Maestro brand to the customers.
Continuing the activities at nearly 400 points in 9 countries, including Turkey, Greece, Azerbaijan, Hungary, Georgia, Kazakhstan, Ukraine, Northern Cyprus, and Northern Iraq, with the vision of " Being a global and leading reference point developing innovative mobility solutions. "
You too, have adopted the organizational agile working principles, giving importance to equality of opportunity and inclusiveness in the candidate and employee experience; If you want to work in a working environment that defines the values of development, innovation, cooperation, sincerity and transparency as the indispensable values of its culture, you can review the announcement details below and apply.
Our position where we invite you to join us: Otokoç Adana Volvo - After Sales Services Leader
If you say that you have a strong analytical side and make target and solution-oriented work a priority, and if you keep your curiosity alive with new information every day, you should take a look at the details of the advertisement!
So, what responsibilities does the After Sales Services Leader take on at Otokoç Otomotiv?
Providing the best service. To ensure that customers are maximally satisfied at with maintenance, repair, damage and spare parts operations.
Organizing and coordinating After Sales Services personnel in line with budget targets.
To make effective follow-up on the achievement of monthly budget targets and to give the necessary feedback by meeting with the personnel on a weekly basis.
Checking discounts to customers. To regularly check invoices and work orders in order to avoid labor losses.
Creating the necessary organization to obtain maximum incentives by effectively following the distributor incentives.
To ensure full compliance with the internal regulations of the company and to inspect the personnel.
Effectively following both distributor and Otokoç Automotive CRM programs in order to increase vehicle entries and gain new customers.
To continuously monitor the availability of spare parts, stock level, stock turnover rate and the level of stationary parts.
Visiting fleet companies regularly in order to enlarge the managed business unit and create service loyalty, to take the necessary actions to include them in Otokoç Otomotiv.
Organizing service marketing activities and following the results.
To be in contact with the distributor on business development and compliance with brand standards.
To ensure that the invoiced work orders are invoiced as soon as possible and the repairs of the vehicles are completed within the period specified in the consumer law.
To determine the necessary training needs of the personnel and to ensure that they complete these trainings.
To act in accordance with occupational health and safety regulations and to manage personnel.
What are the Required Qualifications?
Bachelor’s degree in engineering departments, preferably Mechanical Engineering
At least 7 years (3 years managerial) experience in the automotive industry
Have managerial skills
Have technical knowledge about after-sales service
Strong communication, representation and persuasion skills
Able to think analytically and build systems
Driving license is a must
Also, what do we promise you in this world?
Flexible Benefit
Koç Pension Foundation Membership
Koç Family Card Membership
Complementary Health Insurance
Private Health Insurance (Optional)
Personal Accident Insurance
Birthday Leave
Food and Service (Lunch Voucher and Cafeteria)
Nursery support
Social Assistance Package
How Do Our Recruitment Processes Proceed?
Our recruitment process consists of the following stages. Our process length varies according to the position. We want you to know that at the end of the process, we will inform you according to your suitability for the position.
Application
Preliminary assessment
Telephone and face-to-face / online interview
Inventory stage
Reference research
For this and more, you can access all of our open advertisements on Koç Kariyerim, Kariyer.net, Linkedin, and Youthall pages.
Don't forget to follow our Otokoç Career social media accounts to be informed about the most exciting developments about us!